Return & Refund Policy

Last updated: [October 2025]

We want you to love your purchase from Voxelune Merch. If there is any issue with your order, please review our return policy below.

Returns

We accept returns for defective, damaged, or incorrect items within 14 days of delivery.
To start a return, contact us at contact@voxelunemerch.com with your order number and photos of the product.

Non-Returnable Items

Due to hygiene and production reasons, we do not accept returns for:
• Used or worn products
• Items on sale or marked as “final sale”
• Custom-made products

Refunds

Once your return is approved, you’ll receive a refund to your original payment method within 5–10 business days. Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. Contact us if you need an exchange.

Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.